About the Technical Support Specialist
Onyx Enterprises is looking for a Technical Support Specialist in our Cranbury, NJ office! The Technical Support Specialist is responsible for delivering best in class service by interacting with internal agents and external customers via phone and e-mail. They are the field experts in the eyes of our customers and therefore need to make a great first impression. They need to lead customers by effectively listening, understanding the reason for inquiry, providing technical assistance, setting customer expectations, and assisting the Sales and Customer Care Representatives in proposing options for resolution which are in the best interest of the customer, our vendors, and ONYX.
Responsibilities of Technical Support Specialist:
Qualifications of Technical Support Specialist: